Business competition forces higher quality, better service and lower prices and a recent customer satisfaction showed DFW residential homebuilders are above average.
Fort Worth, TX (WiredPRNews.com)—Capitalist economies deliver superior choice, lower prices and better service because businesses—unlike government monopolies—have to compete for the consumers’ dollars.
When’s the last time anyone raved about the great customer service when they had to renew their drivers license? It doesn’t happen, because there’s no competition. The state has a monopoly and, therefore, has no reason to improve its service.
By contrast, private firms have to compete for your limited consumer dollars. In the private market, bad service and inflated prices will kill off a company quickly as competitors swoop in to fill the niche. So, for example, if you don’t like the dentist you just had an appointment with, you can go to another one.
An excellent example of consumers benefiting from the power of free market choice is in the residential homebuilding market. In an article by Steve Brown that appeared on September 11, 2008 at Dallasnews.com, a J.D. Power and Associates survey showed that Dallas/Fort Worth-area homebuilders scored above the national average in customer satisfaction.
According to the survey, the Dallas/Fort Worth-area firms had an average score of 783. The national average customer satisfaction score was 779. Local builders receiving high marks include Fox & Jacobs, Darling Homes and Huntington Homes.
According to the article, the rankings for North Texas homebuilders rose dramatically as firms finish homes on time and to the customer’s satisfaction.