WiredPRNews.com — Recently, many attorney general and other Texas agency confidential documents were destroyed as the result of a computer crash that affected protected state agency information, as reported by the Dallas Morning News.
There are now concerns that vital data currently maintained is not being backed up by the state’s vendor, IBM, and information pertaining to state benefits, public building, and other interests for the public’s well-being is not protected.
Before the major crash, there were reports of complaints of breakdowns, server issues, and other problems that affected the operations of several state agencies. The Dallas Morning News reviewed complaints regarding IBM servicing that reveals risks posed for agency documents. Reported problems include server outages, breaches of security, slow response times for issues, and billing discrepancies.
Records of complaints and customer response forms have demonstrated the severe extent of service issues. IBM has stated they are working to fix reported problems, including those pertaining to backing up information.