BEND, OREGON’S NORTHWEST CROSSING WINS GUILDQUALITY’S 2009 GUILDMASTER AWARD –Bend, Oregon neighborhood customer satisfaction ratings result in national recognition
Bend, Oregon (WiredPRNews.com) – NorthWest Crossing, Central Oregon’s largest mixed-use neighborhood, announced today that it has been awarded a 2009 Guildmaster Award for exceptional customer satisfaction. Homebuilders, contractors, developers, and home services companies throughout North America competed for the award, and winners were recognized for their superlative performance.
“We’re excited to recognize the great performance of NorthWest Crossing and its Builders’ Guild,” said Geoff Graham, founder and president of GuildQuality. “Their passion for delivering a superior customer experience shines through in the feedback we received from their customers.”
GuildQuality collects and reviews comprehensive customer surveys for its Guildmaster Award entrants. Based on GuildQuality’s review of NorthWest Crossing customer feedback, the neighborhood earned recognition as a 2009 Guildmaster with Distinction. This honor means that NorthWest Crossing’s customer recommendation rating exceeded 90 percent and the total survey response rate was more than 80 percent.
“This is a national award that reflects the excellent standards of the NorthWest Crossing Builders’ Guild,” said David Ford, general manager for the Bend, Oregon neighborhood of NorthWest Crossing. “Our team of builders has delivered the very highest quality and service to each customer in order to receive this award.”
About NorthWest Crossing
NorthWest Crossing is a mixed-use community on Bend’s west side which has won several national awards for its green building practices, as well as receiving the PCBC’s 2008 Gold Nugget Award of Merit for Master-Planned Community of the Year, Urban Land Institute’s 2007 “Development of Excellence” award and Cottage Living magazine’s 2008 Top Cottage Neighborhoods. West Bend Property Company LLC, a partnership of Brooks Resources Corporation and Tennant Family Limited Partnership, is developing the community. Both companies, based in Bend, have solid histories of commitment to thoughtful, quality real estate developments in Central Oregon. Their goal of creating a livable and sustainable community at NorthWest Crossing is rooted in their understanding and respect for the true essence of Bend and the Central Oregon lifestyle. http://www.northwestcrossing.com
GuildQuality provides customer satisfaction surveying and performance reporting for over 500 homebuilders, remodelers, and contractors in North America. GuildQuality collects feedback directly from customers and reports back to the building professional through a web-based service. On average, more than 70% of customers respond to GuildQuality surveys, and their feedback includes rich commentary and quantitative ratings. Once a year, GuildQuality recognizes exceptional customer service with the Guildmaster Awards. guildquality.com
For more information contact:
David Ford, (541) 312-6473