ACF Car Finance invests in new call centre technology

2009-08-11 02:21:38 (GMT) (WiredPRNews.com - Auto News, Press Releases)

WiredPRNews.com — ACF Car Finance Limited is investing further in the service it offers to its customers after installing advanced call recording technology at its customer call centre.

The company, which specialises in providing quality used cars and arranging finance for thousands of satisfied customers each year, has installed the new Verint Audio Log Voip Recorder software at its Chester-based call centre to help further enhance and support the customer experience.

The new technology is being installed by Business Systems UK, the UK’s largest independent provider of market leading call recording solutions and professional services, who will be maintaining the software and providing onsite training to staff. An established industry leader in call recording solutions, Verint provides a rich source of data for capturing, storing and indexing call centre interactions, helping call centre staff to provide a better service to customers.

Lorna Rossi, Head of Call Centre and New Business Acquisition at ACF Car Finance, commented: “We are delighted to be working with Business Systems UK to roll out the new Verint recording software. By recording essential data, it will enable us to improve our service further by capturing exactly what our customers want and need.

“The recording software is also useful in helping to improve the skills and performance of call centre staff, which can only enhance their career opportunities. The technology will also help enhance operational effectiveness by ensuring any problems are solved promptly and efficiently, as well as ensuring that we continue to achieve full legal compliance.”

ACF Car Finance currently employs over 125 people throughout its network of used car branches and recently reported its busiest day ever in loan applications to date at its Chester-based customer call centre. The centre received the highest number of car finance applications ever, processing 350 applications in just one day.

ENDS

For further information, please contact Kerry McCrink at de Winter PR on 01244 320 677 or email kerry@dewinterpr.co.uk.

Notes to Editors:
ACF Car Finance Ltd is a privately owned UK company which specialises in providing quality used cars and arranging car finance. Registered in England number 4757280. Registered office: International House, Kingsfield Court, Chester Business Park, Chester CH4 9RF.

ACF Car Finance operates a network of eight branches across the UK including Leeds, Manchester, East Midlands, Walsall, Bristol, Dunstable, Maidstone, and Isleworth, and conveniently allows customers to apply for car finance online, via telephone or by visiting a branch directly.

The company is a market leader in its field, stocking a wide selection of quality used vehicles, most of between two and four years old, all of which undergo a 136 point vehicle quality inspection and an independent M.O.T.

For further information on ACF Car Finance, visit www.acfcarfinance.co.uk.