Portland Maine (WiredPRNews.com) CenterSoft, Inc., a leading provider of call center software today announced the release of their newest call center profitability tool, Shift Logic. Shift logic is an employee scheduling tool that boasts such features as skills ranking, attendance management and payroll forecasting.
Shift Logic is a paperless system that contains a range of sophisticated but easy to use tools that generate and manage staff schedules to suit both the overall business requirements and the culture of the organization. Shift Logic can be used by managers, planners, HR staff, and team leaders with the ability to limit which functions are accessible to each person based upon their role in the company.
“I’ve wanted this kind of tool for 5 years now” said Mark Sawyer, owner of Seacoast Marketing Group, a call center based in Maine. According to Joe Sleeman, CEO of CenterSoft, Inc. “Products like Shift Logic allow the managers to put the right agents in the right time slots to better handle their calls. This skills ranking feature equates to increased profitability for the centers. Surprisingly enough a great deal of call centers still use spread sheets to schedule their employees or have purchased software that is too complex to be practical for small to mid-size centers.”
Shift Logic’s target market is small to mid-sized call centers with 25 to 300 agents and is priced less than $500 for the 25 agent edition and less than $2,000 for the unlimited agent edition. All editions have no ongoing monthly fees. “For a limited time a 15 day free trial is available. Install it, buy it, own it, you’ll be glad you did” says CenterSoft’s VP of sales Anne Sleeman.
About CenterSoft, Inc.
CenterSoft, Inc. is a software development company which creates innovative applications for call centers. First deployed in 2001 the company’s flagship product, Sales Logic, formally DrLogic is a direct response order management system. For more Information about CenterSoft or any of their products call 877-301-5449 or visit them on the web at http://www.CenterSoftInc.com