Answer United can now deliver messages to cell phones via SMS (text messaging) and the client has the added benefit of being able to reply to the SMS. This saves time for accounts that require confirmation that a message was received by dispatch personnel. No more calling in to the Center to say that you received the call, instead simply reply to the text message.
Answer United also now offers its Appointment Scheduling accounts a web based calendar that both the client and the answering service agent can use to schedule appointments simultaneously. Prior to the deployment of this software, both could not use the same calendar at the same time.
In addition, Answer United is going green and offers its invoices to clients via e-mail. This reduces the need for paper and the disposal of such paper. It also allows the client to receive the invoice faster and in turn, manage their cash flow better.
Scott Gignac, who was recently promoted to Vice President of Sales and Marketing for Answer United and has this to say, “Our mission is simple: to give our customers the highest quality service, tailored to the specific needs of their business at a fair price – while providing a seamless link between their company and ours.”
Answer United is by far, one of the most reputable answering services in the industry. Answer United has earned the exclusive 2009 Award of Excellence for the 13th consecutive year. The award is presented annually by the Association of TeleServices International (ATSI), the industry trade association for providers of telecommunications and call center services, including telephone answering services. As a result of their years of excellence; Answer United has now earned the Diamond Award from ATSI. This distinctive award is held by only one other business in the nation. Answer United is also accredited by the Better Business Bureau. Answer United is clearly a name you can trust.
About Answer United:
Answer United has been in the business for more than 45 years and their senior management has over 95 years of combined experience in the industry. For more information visit: www.answerunited.com or call Tel: 1-800-937-5900.
341 W. Lovell
Email: [email protected]