New North Star Mohican Resort and Casino Opens with Focus on the Details and Customer Service Training Program, PICK UP THE PACE™, by Stark Service Solutions
SCOTTSDALE, AZ – (WiredPRNews.com) At a time when many hotel owners are struggling to stay afloat, the Stockbridge-Munsee Community, Band of Mohican Indians, proudly opens their new resort, the North Star Mohican Resort & Casino. No detail has been overlooked in opening this breathtaking property located in Wisconsin’s north woods. Of significance, was the careful attention given by the Executive Committee on selecting the right employee service training program. Their commitment to assuring that their discerning guests will be provided impeccably high service standards led to only one decision: Pick Up The PACE™, by the company known internationally for having created the hospitality industry’s most innovative customer service programs: Stark Service Solutions.
PACE™ is a turn-key customer service training program for HR & Training Departments (Stark’s professional training facilitators are also available); perfect as the principal service program or to supplement brand training programs. Participants learn what’s at the heart of being Hospitality Professionals, including Speaking The Language of Hospitality™, performing their job with ACCURACY, CONSISTENCY AND EFFICIENCY, and superior Problem Resolution Skills. Director of Training for 12 years for more than 1,200 employees annually, and now Stark’s Corporate HR Director, Jim Maneke, states, “I’ve seen almost every training program out there. Unfortunately, most are big on promises, difficult to implement, not sustainable, disappointing on delivery and not cost effective. I can honestly say that PACE™ is the “Holy Grail” of training programs! It delivers on all counts.”
The North Star Resort and Casino joins Stark’s impressive list of esteemed clientele representing a variety of high quality brands and represents the newest in the growing ranks of hoteliers who are using Pick Up The PACE™ as the hospitality training program to open New Properties. Erik Mrdak, Director of Hospitality of the North Star Resort & Casino, states, “There are many aspects when opening a new hotel and many important decisions to be made. Our determination to deliver the highest quality product is evident by our state of the art guest rooms and exquisite resort facilities. However, in addition to having the best physical product, our commitment is to create the best hospitality experiences for our guests and this we know comes from our people. Therefore, our decision as to what training program would lay the necessary foundation was altogether most important. There was no choice. It could only be Pick Up The PACE™! The training is just fantastic!”
“The reason hoteliers and their staff enjoy the PACE™ experience so much is that it creates a culture of professional hospitality. PACE™ isn’t about memorizing “service standards”. Instead, it’s designed to bring Hospitality ALIVE in every single team member, which is then reflected in unequalled guest satisfaction and loyalty,” commented Naomi Stark, President and Founder of Stark Service Solutions, LLC.
“What makes the PACE™ program different from other programs is that it lets you train by using the fundamentals. It just makes sense to everyone you are training, no matter what level of position they hold. Because of this, the participants really respond to the training. They absolutely enjoy it and most importantly they “get it”! Too often there exists a divide between the written training program and the front line staff who actually interact with the guest. PACE™ speaks to these essential team members and gives them something they can truly connect with and then live by on a daily basis outside the class room,” remarks Tynette Lynch, Trainer and Owner of Hospitality Business Solutions.
Estimates put the annual average of customer defection to competitors upwards of 20%. This staggering reality is avoidable with continual development of front line staff. Such investments pale in comparison to the costs associated with losing business from poor customer service experiences. Affordable programs such as, Pick Up The PACE™, are repeatedly proven to be the difference maker in gaining or losing loyal customer revenue. In today’s challenging economic climate, hoteliers are fighting for occupancy and simply can’t afford to not appropriately equip their people with the training and attention needed to successfully satisfy and keep guests. Stark Service Solutions is proud to lead the industry in providing affordable solutions that give their clients the competitive edge in winning the market share battle.
About Stark Service Solutions
For nearly a decade Stark Service Solutions has delivered unparalleled customer service products. Stark’s uniquely designed service enhancement programs are established on a foundation of authentic hospitality and integrated with cutting edge technology. This truly sets their programs and clientele apart from the ordinary. Stark is the NATIONAL 2010/2011 EXCLUSIVE MD Preferred Service Award recipient for outstanding technology and training services for the hospitality industry. Receiving this award in recognition of the distinct ability of their training and software solutions (such as The Touch System™ and the Housekeeping & Preventative Maintenance Touch Module) to impact service levels, create a unique approach to taking care of travelers, and raise the bar of service experiences. This privately owned and operated company is built upon a distinctively personalized approach to the hospitality business. For additional information contact Keith Williams, Executive Vice President, by calling toll free 1.866.281.5062 or locally 480.614.1009 or email [email protected]solutions.com. To visit the web site www.starkservicesolutions.com.
About North Star Mohican Casino Resort
Overlooking the Wisconsin North Woods … Not the details! 97 non-smoking guest rooms richly appointed for comfort and relaxation, North Star Mohican Casino Resort offers the highest resort standards in every sense. Contemporary, aesthetic, architectural design with soaring glass windows reveal the beauty of the Wisconsin North Woods while relaxing in spacious, luxurious, environmentally friendly resort guest rooms. The North Star Mohican Casino Resort offers enthralling Wisconsin North Wood’s colors coupled with contemporary furnishings enrich our 6 roomy suites. Boasting a sizable living area with kitchenette and separate sleeping area, our 642 square foot suites offer unparalleled comfort. Guests enjoy access to Snowmobiling Trails, Lakes and Woods for Boating, Fishing and Hunting. For additional information contact Candi Miller, Promotions Event Coordinator: [email protected] 1.800.952.0195 www.northstarcasinoresort.com.