Logo
  • Home
  • Press Releases

Study by CHR Finds Disconnect Between Patient Expectations & Physician Behaviors

05/21/2012 (press release: Catalyst Healthcare Research) // Nashville, TN, United States // Robyn Burns

A new national study, What’s Reasonable? Patient and Clinician Perspectives in Provision of Service, finds that Baby Boomers have very high expectations when it comes to seeing the doctor, and based on feedback from a group of patient experience professionals representing thousands of clinicians, many doctors across the country are not meeting those expectations.

“We found that Baby Boomers share a set of expectations. They overwhelmingly agree that doctors and doctors’ offices should be performing certain actions such as providing appointments when they want them, calling them back with test results, and seeing them within 15 minutes of their appointment times. However, it seems that many doctors have a hard time doing these things on a consistent basis, leading to patient discontent with many aspects of the physician visit,” said Dan Prince, President of Catalyst Healthcare Research, the sponsor of the study.

Baby Boomers were selected as the focus of this study because they represent a large and vocal segment of society. In addition, they are becoming heavy users of healthcare as they age, with 10,000 Baby Boomers becoming eligible for Medicare every day.

The study was conducted via an online survey of 400 Baby Boomers living in the U.S. during the month of March 2012. Results were first revealed in a presentation by CHR’s President, Dan Prince, in a session at The Beryl Institute’s Patient Experience Conference in April. In that session, about 30 patient experience professionals from hospitals and health systems around the country took an instant poll that showed that the doctors in their organizations consistently underperform relative to the 10 physician behaviors tested in the national consumer survey.

The chart reveals the expectations that Baby Boomers agree are reasonable regarding a doctor’s visit and displays the contrasting percentage of professionals who said that doctors actually perform these actions at least 90% of the time.

“The largest gaps between what patients expect and what they seem to be getting occurred in three areas,” added Prince. “These were in ‘Wait Time,’ ‘Asking About Fears and Concerns,’ and ‘Receiving an Accurate, Clear Bill.’ While we know that the most important driver of patient satisfaction is the quality of communication between the physician and the patient, we see from this work that there are important gaps to close in the delivery of outpatient care.”

Learn more about the study by downloading the What’s Reasonable? Slide Show Presentation and accompanying Audio Podcast at http://www.catalysthealthcareresearch.com/whatsreasonable-publicstudy.

ABOUT THE STUDY – This study of Baby Boomers was conducted via a national online survey done in March 2012. To qualify, respondents had to have seen a doctor within the previous two years. The margin of error for the overall results is estimated at +/-5%.

ABOUT CATALYST HEALTHCARE RESEARCH – Catalyst Healthcare Research (CHR) is a full-service research firm specializing in designing and conducting custom studies for health providers, health plans, and suppliers to the healthcare industry. Using a range of innovative research tools, CHR delivers key insights to healthcare organizations who want to understand, measure, and leverage “customer experience” to build stronger brands and capture more market share. CHR serves healthcare clients from start-ups to the Fortune 500 from its headquarters in Nashville, Tennessee. Learn more at www.CatalystHCR.com or call Robyn Burns at 615.297.6535.

Social Media Tags:catalyst healthcare research, market research, healthcare, patients, doctors, patient experience, baby boomers, free download, download, podcast, public study, the beryl institute

Newsroom powered by Online Press Release Distribution – SubmitMyPressRelease.com

It's only fair to share...Pin on Pinterest
Pinterest
Tweet about this on Twitter
Twitter
Share on LinkedIn
Linkedin
Share on Facebook
Facebook
Email this to someone
email
Print this page
Print
Tags: baby boomers, catalyst healthcare research, doctors, download, free download, Healthcare, market research, patient experience, patients, podcast, public study, the beryl institute
May 23, 2012   vision
Medical News, Press Releases baby boomers, catalyst healthcare research, doctors, download, free download, Healthcare, market research, patient experience, patients, podcast, public study, the beryl institute
×

  • Beautiful Little Fools: An Album Sculpted by Kate Borkowski
  • The Book People takes stock of the Orange Prize for Fiction 2012
Categories
  • Arabic PR
  • Art
  • Auto News
  • aviation news
  • Bollywood News
  • BP OIL Spill News
  • Business
  • California
  • Call Center News
  • Copyright Law
  • Dallas News
  • e-commerce
  • Education
  • Electronics
  • Employment Law
  • Entertainment
  • Family law
  • Fashion
  • Food & Beverage
  • golf news
  • Green
  • Health & Fitness
  • Hollywood News
  • home decor
  • insurance
  • iPhoneNews
  • Law
  • Media News
  • Medical News
  • Mesothelioma Asbestos
  • military-news
  • Money & Finance
  • music news
  • new york
  • New York City
  • News
  • Noticias en español
  • Opinions
  • Personal Finance
  • Personal Injury Law News
  • Press Releases
  • Real Estate
  • Religious News
  • Restaurant Reviews
  • Social Media News
  • Social Responsibility
  • South Florida News
  • Sports
  • Technology
  • Top Stories
  • travel
  • UK Press Release
  • US Presidential News
  • VoIP News
  • Weather
  • Web Technology
  • Weddings
  • whistleblower
  • World News
Recent Posts

Rehabs Near Me Launches New Rehab Services in the US

February 25, 2021, Comments Off on Rehabs Near Me Launches New Rehab Services in the US

Expert Biloxi Roofing Contractors Keeping Properties in Top-Notch Condition

February 24, 2021, Comments Off on Expert Biloxi Roofing Contractors Keeping Properties in Top-Notch Condition

Meta Slim Complete Reviews: Critical Ingredients and Side Effects Report! By Derekblog

February 24, 2021, Comments Off on Meta Slim Complete Reviews: Critical Ingredients and Side Effects Report! By Derekblog
Tags
asbestos Business California cancer clean air solutions clouse dunn khoshbin Dallas dallas employment death economy Education employment law attorney Employment Lawyer employment lawyers facebook Florida google government Health Hollywood insurance jonathan c reiter Lawsuit lawyer marketing Los Angeles marketing mesothelioma mortgage new york New York City nfm lending Obama Parcel2Go president Real Estate recession Search Engine Optimization SEO social media study Texas texas employment Twitter U.S. Washington
News Tags >>

  • Our News on Google News
  • Yahoo News
  • Writing a Press Release
  • Press Release Distribution Services
  • A Sample Press Release Template
  • Social Media News Distribution
  • Search Engine Optimized Press Release
  • Online News Distribution Benefits
  • Dallas News
  • Latest Press Releases
  • Lawyer Press Release Service
  • News on Major online news sites
  • Press Release Service WiredPRNew.com
Copyright © 2021 WiredPRNews.com