Dallas, TX, 07/29/2015 /SubmitPressRelease123/
SocialCentiv is announcing the introduction of a new feature that will assist businesses that use its Twitter marketing tool with effectively responding to potential customers. The new component “Suggested Replies” will offer users suggestions in various categories of how to begin their responses to individuals they connect with on the top social network.
Why Businesses Can Benefit from “Suggested Replies” for Twitter Engagement
Businesses face the dilemma everyday of trying to determine how to respond to potential customers on social media. In a recently posted blog article titled “New! Suggested Replies in SocialCentiv” social media marketing expert Sarah Beacom addresses the issue saying, “Ernest Hemingway, when asked what was the most frightening thing he ever encountered, answered: “A blank sheet of paper.” Similarly, when our team sought to answer the question ‘why don’t people tweet?’ the second-most heard response was that those attempting to reply to tweets didn’t know what to say, with the third-most heard response being that they were afraid of saying something inappropriate.”
When engaging with potential customers on Twitter, responses are critical for whether a conversation will actually convert a customer. With a feature like “Suggested Replies” for use with a Twitter marketing tool, businesses are given ideas for how to begin effective responses to help them overcome social media writer’s block, and deliver a response that will capture the attention of Twitter users.
The company’s development and UX teams created five categories from which users can select starting replies that will best grab the attention of potential customers. Each category offers approximately 30 suggested responses for each.
How it Works
In detailing how the feature works Beacom says, “These suggested replies help you to garner better replies within the SocialCentiv software, but these responses will still require some work on your behalf, including adding the Twitter user’s name to personalize each tweet, and including information about the offer. Because of this, you’ll notice that each suggested response is kept short and sweet, but focuses on starting the conversation.”
Those who log in to their SocialCentiv software account will temporarily see a pop up providing information about the new feature for further explanation. There is also an option to hide the suggestions if one would prefer to not utilize the added support.
About SocialCentiv Twitter Marketing Tool
SocialCentiv is a Twitter marketing tool that enables businesses to facilitate effective conversations on Twitter with customers who have expressed the intent to make a purchase related to products or services they offer. At any given moment, there are thousands of conversations taking place on the social network. The software scours through the mass number of conversations in real time, and finds those most relevant for a business’ Twitter marketing needs. The process helps businesses increase their engagement on Twitter to increase the number of quality leads generated by their social media marketing efforts.
Businesses can learn more about how SocialCentiv works by visiting http://socialcentiv.com/, where they can also sign up for a free 7-day trial to test-drive the tool.
SocialCentiv is also interested in learning how current users enjoy the new “Suggested Replies” feature. Those who log in and explore it are encouraged to Tweet the company @SocialCentiv and comment their opinion about how it works. Additional comments, suggestions, or requests for the company are also welcome.
Macy English, SocialCenitv
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