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Meeting Equipment Replacement Deadline Provides Significant Savings
February 17, 2023 by Timberline
Two keys to successful interactions with an HVAC company are 1) that you trust the provider and 2) that they can meet the project requirements. Our recent engagement with a customer in Broomfield, Colorado, highlighted both of these elements, showing that if either is missing, the results can be frustrating, costly, or both.
Dissatisfaction Drives a Building Owner to Consider New Options
Commercial property owners understandably expect a lot from their HVAC service provider. That includes things like skill, experience, and product knowledge, of course. But they also want prompt replies when they have questions or concerns about their system.
That last requirement was the proverbial “straw that broke the camel’s back” for an owner who subsequently contacted Timberline about some urgent repairs. Their former service provider wasn’t impressing the customer with any of the other factors, either, but when they couldn’t be reached and didn’t respond to messages left for them, that was the end of the relationship. And our team’s prompt response got our relationship off to a great start.
Well-Executed Repairs Prompt Conversations About More Work
The customer was delighted with how attentive we were to their needs and pleased with the repairs we completed to get their equipment operational.
Our achieving that goal could have been the end of that brief engagement. But instead, the building owner wanted to know if we could install new units to replace the existing equipment, which was functional but very much starting to show its age as it approached its expected end-of-life.
The Challenge: Get New Equipment in Place by Year’s End
A history of delayed responses, which had already cost the previous vendor this account, would have been especially concerning to the customer given that the work to replace existing Trane Intellipak units with new equipment had to be…
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