How to fix someone else’s phone remotely

It’s a problem You may be familiar, especially if you’re a “tech support” contact for your family, office, or groups of friends: someone contacts you on the phone who wants help getting a problem, but you’re not with them. to give you a look.

Troubleshooting through an audio call or text message is often a frustrating exercise. Trying to pinpoint what’s happening (and what isn’t) on the screen is a challenge in itself, and that’s before you get to the stage of thinking about what the underlying causes might be.

The answer is that the person you are helping is sharing their device screen with you. Not only can you see for yourself what’s going on, you can try to fix the problem yourself remotely, via the web.

Actually, you have more options than you think in terms of apps and approaches, but one app in particular works very well and for free: TeamViewer QuickSupport. We’ve also mentioned some alternative strategies that you may or may not consider if you need something else.

It goes without saying, but be careful when using these tools: you don’t want to give your phone full access to anyone you don’t trust, even if you can cut the connection at any time.

TeamViewer QuickSupport

TeamViewer QuickSupport is by no means the only software that allows you to view and control your phone’s screen remotely, but it’s one of the best we’ve come across. It’s easy to make sense of, it’s free for non-commercial use and you can download it for both Android and iOS devices.

The person you’re helping should have the QuickSupport app installed, so you may need to shake hands with it first. For the person doing the repair (you are the one), you need the full version of TeamViewer Remote Control. Android, iOS, or desktop, or you need to go to a web browser and type https://start.teamviewer.com enter the address bar.