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Los Angeles & New York City & Phoenix — ReadyReturns ecommerce returns automation software is helping retailers catch up on their backlog of New Year’s returns by introducing automation to the process to ease the crunch. According to reports by Business Insider, one in four Americans plans to send back a product they ordered online after the holidays. Last year, UPS reported processing more than 60 million returns in January, with expectations for this year’s haul to represent a 10 percent increase.
“Ecommerce sales have ballooned in recent years as more consumers turn to the internet for their shopping. This also means that returns are increasing across the board, too. If retailers don’t have an efficient system in place to handle this, it can make for a chaotic January,” comments Michael Lazar, an Executive at ReadyCloud, the makers of ReadyReturns.
ReadyReturns is designed to increase efficiency and accuracy in the return process while simultaneously working as a must-have customer service tool. Retailers are in full control of their return policy with ReadyReturns, with the ability to set custom rules for each return including things like return-by dates and return shipping fees. ReadyReturns also features options for QR code UPS return shipping labels for mobile returns, and also offers front-door pickup on returns (in participating regions).
“Around 30 percent of all orders purchased online ultimately are sent back to retailers. Factor in the holiday rush orders, and without the right system in place, you could see a surge of returns that pile up quickly,” Lazar says. “The good news is that ReadyReturns can be set up and implemented quickly to bring efficiency to the process and to your entire team. It also has features that keep your customers updated on the status of their return via text or email, allowing for a truly automated approach that can help you process returns more efficiently and go home early!”
ReadyReturns is only…
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